Terms & Policies
Reservations or requests for services can be made via "Book Now" links on our website, email, phone or the Contact us link on the website.
No trip, tour or other activity provided by Joshua Tree Excursions will be deemed reserved until deposit or full payment for services requested or the required deposits have been processed. No date will be held more than 48 hrs from invoicing.
Joshua Tree Excursions is under no obligation to hold, reserve or otherwise guarantee dates, services or activities until full payments or deposits have been processed. Simply requesting services on a specific date does not guarantee provision of those services on the date requested; nor that the requested date will be available.
All requests for services must be requested and confirmed via email or phone. The personalized nature of services provided by Joshua Tree Excursions does not allow for the use of an online booking system, with the exception of special events and trips scheduled by Joshua Tree Excursions.
All payments for services will be processed via electronic invoice through a third party vendor; This includes point of sale or merchandise transactions via credit card, which will be processed through a third party merchant services provider.
Joshua Tree Excursions does not store or maintain the credit card information of our clients. Payment of deposits or full fee is required within 48 hour of invoicing. Joshua Tree Excursions will not hold dates nor guarentee future dates without payment of the deposit.
All hiking trips require a 50% deposit of the total estimated fee for services requested in order to reserve your dates.
Balance due on all hiking trips due 30 days prior to departure date. Deposit becomes non-refundable 30 days prior to trip. Any hiking tour that takes place within 30 days, must be paid in full at time of booking.
All groups exceeding seven, special events, corporate events, retreats, event planning support and location scouting services will be charged an additional 18% for gratuity.
All camping and backpacking trips require a 50% non-refundable deposit at time of booking to reserve dates and activities. Balance on all camping and backpacking trips is due 30 days prior to departure. Failure to pay final balance by due date may result in the cancellation of your trip and forfeiture of all fees paid. Backpacking trips require a minimum of two participants in order to depart.
CORPORATE EVENTS, LARGE GROUPS, RETREATS, SPECIAL EVENTS:
These events all require a $250 non-refundable event planning and administrative fee plus a deposit of 50% of the estimated total fee is required to hold and reserve your dates. Deposit becomes non-refundable 60 days prior to trip.
Joshua Tree Excursions reserves the right to cancel any trip or event due to safety concerns, weather, personnel shortages, park restrictions, closures or any other occurrence as needed. In the event that your trip or event is cancelled by Joshua Tree Excursions, a full refund of all fees, will be provided.
Hiking, Camping and Backpacking trips will not be cancelled due to weather conditions unless deemed unsafe.
Guided hiking tours and single day activities cancelled 30 days or more in advance will receive full refund less costs.
Guided hiking tours and single day activities cancelled 29-2 days in advance will receive a refund for 25% of the fee.
Guided Hiking tours and single day activities cancelled within 48 hrs will not be refunded.
Backpacking trips require a minimum of two participants in order to depart. Joshua Tree Excursions reserves the right to cancel any scheduled trips that do not meet the minimum sign-up requirement. Should cancellation become necessary, Joshua Tree Excursions will notify guests at least 30 days prior to the scheduled trip. If a scheduled trip is cancelled, a guests options are: 1. Guests can select a future date for an equivalent trip. 2. JTE may conduct the trip for an additional per person charged, based on the number of sign-ups. 3. JTE will provide a full refund of any monies paid to JTE.
Backpacking trips cancelled 60 days in advance will be refunded less $100 cancellation fee.
Backpacking trips cancelled within 59 days will not be refunded.
Clients canceling, will have the option of applying un-refunded fees to future trips or tours. As long as any such trip or tour is booked and paid for within 90 days of the original cancelled trip.
Joshua Tree Excursions will make every attempt to adhere to each trips published itinerary. However, as the nature of our operations can be unpredictable due to weather, park closures and other circumstances beyond our control, the scheduled trip may change or need to be cancelled. Should this occur, Joshua Tree Excursions is not responsible for any additional expenses incurred by guests ( i.e. non-refundable airline tickets, rental cars, hotel reservations, equipment, medical expenses, or other applicable fees that may be incurred).
A party will not be in breach of or in default under any agreement on account of a Force Majeure event and, will not be liable to the other party for, any delay or failure to perform obligations under this agreement by reason of fire, earthquake, flood, explosion, strike, riot, war, terrorism, or similar event beyond that party’s reasonable control.
Due to the possibility of itinerary changes changes or cancellations, JTE strongly recommends that our guests purchase travel insurance that includes the cost of airline tickets, many of which are non-refundable or transferable.
Build your own Journeys, large groups, etc cancelled 60 days or more in advance, will be refunded in full, less costs.
Build your own Journeys cancelled within 30 days, will not be refunded.
Please read this agreement ("Agreement") carefully before accessing or using the Joshua Tree Excursions website (29 Trail Tours LLC) (the "Site"). By accessing or using the Site, you agree to be bound by this Agreement. Joshua Tree Excursions and its suppliers provide the information and services on this Site to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of the Site constitutes your agreement to all such terms, conditions and notices.
The information and services offered on the Site are provided with the understanding that neither Joshua Tree Excursions nor its suppliers or users, are engaged in rendering legal or other professional services or advice. Your use of the Site is subject to the additional disclaimers and caveats that may appear throughout the Site.
Joshua Tree Excursions and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, services or other material on this Site. While Joshua Tree Excursions strives to keep the information on this Site accurate, complete and up-to-date, Joshua Tree Excursions and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another Web page, use on any other web site, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this Site. The foregoing prohibition expressly includes, but is not limited to, the practices of "screen scraping" or "database scraping" to obtain lists of users or other information.
All materials on this Site (as well as the organization and layout of the Site) are owned and copyrighted, licensed by, or used with permission by Joshua Tree Excursions, its affiliates or its suppliers. No reproduction, distribution, or transmission of the copyrighted materials at this Site is permitted without the prior written permission of Joshua Tree Excursions.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Site, you warrant to Joshua Tree Excursions (29 Trail Tours LLC) that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. If you violate any of these terms, your permission to use the Site automatically terminates.
DISCLAIMER OR WARRANTIES
You expressly understand and agree that:
(a) YOUR USE OF THIS SITE AND THE SERVICE OFFERED AT THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. JOSHUA TREE EXCURSIONS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
(b) JOSHUA TREE EXCURSIONS MAKES NO WARRANTY THAT (i) THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR THE SERVICES WILL BE ACCURATE OR RELIABLE, OR (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS.
(c) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
(d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JOSHUA TREE EXCURSIONS OR THROUGH OR FROM THE SITE OR ANY SERVICE OFFERED THEREAT SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
LIMITATION OF LIABILITY:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT JOSHUA TREE EXCURSIONS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF JOSHUA TREE EXCURSIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SITE OR SERVICES; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO ON THE SITE OR THROUGH OR FROM THE SERVICE ; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE ; OR (v) ANY OTHER MATTER RELATING TO THE SITE OR THE SERVICES.
You agree to indemnify, defend and hold harmless Joshua Tree Excursions, 29 Trail Tours LLC, its affiliates and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement.
LINKS TO THIRD PARTY SITES
LINKS TO THIS SITE
You may only provide a hypertext link to this Site on another web site provided that (a) the link must be a text only link clearly marked Joshua Tree Excursions; (b) the link must "point" to the "home page" URL (Joshua Tree Excursions) and not to other pages within the Site; (c) the appearance, position, and other aspects of the link may not be such as to damage or dilute the goodwill associated with Joshua Tree Excursions or with the Site; (d) the appearance, position, and other aspects of the link may not create the false appearance that the linking page, its owner, or any other entity is associated with or sponsored by Joshua Tree Excursions or the Site; and (e) the link, when activated by a user, must display the Site full screen and not within a "frame" on the linking web site. Joshua Tree Excursions reserves the right to revoke its consent to the link at any time in its sole discretion.
USE OF SUBMISSIONS
Except as otherwise set forth in the agreement, postings to and communications with the Site are not private. You grant Joshua Tree Excursions the unrestricted right to use, reproduce, modify, distribute, and display any material you supply or communicate to the Site (including your identity and information about you) for any purpose, including commercial uses, and to authorize others to do so. Any information you submit to Joshua Tree Excursions in any medium shall become the property of Joshua Tree Excursions and its affiliates and shall not be returned to you.
CHANGES TO SITE
Joshua Tree Excursions, its affiliates and/or its suppliers may make improvements or changes in the information, services, products, and other materials on this Site, or terminate this Site, at any time without notice. Joshua Tree Excursions may modify this Agreement at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. Accordingly, you agree to review the Agreement periodically, and your continued access or use of this Site shall be deemed your acceptance of the modified Agreement.
This Agreement and the resolution of any dispute related to this Agreement or this Site shall be governed by and construed in accordance with the laws of California, without giving effect to any principles of conflicts of law. Failure by Joshua Tree Excursions or its affiliates to insist upon strict enforcement of any provision of this Agreement shall not be construed as a waiver of any provision or right. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any legal action or proceeding between Joshua Tree Excursions and/or its affiliates and you related to this Agreement shall be brought exclusively in a federal or state court of competent jurisdiction sitting within the State of California.
Joshua Tree Excursions, 29 Trail Tours LLC and other logos, product and service names are trademarks and service marks owned by or licensed to Joshua Tree Excursions or its affiliates (the "Marks"). Without the prior written permission of Joshua Tree Excursions or its appropriate affiliates, you agree not to display or use in any manner, the Marks.
All other trademarks are the property of their respective owners.
2. TYPES OF INFORMATION COLLECTED AND USES OF COLLECTED INFORMATION
We collect two types of information about our “website” Users: Personally Identifiable Information and Non-Personally Identifiable Information.
We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our Third party service providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.
3. RELEASE OF PERSONALLY IDENTIFIABLE INFORMATION
We will not share, sell, rent, or trade Personally Identifiable Information with other parties except as provided below:
We may share your information with Third Party Service Providers. We provide some services through third parties. These third party service providers perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share Personally Identifiable Information with such Service Providers to complete reservation orders, send email, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service.
Third party service providers may also release your information to accomplish our administrative tasks. For example, when you order a service, we direct you to a third party service provider. The third party service provider will then release your credit card information to the card-issuing bank to confirm payment for the service. We encourage third party service providers to adopt and post privacy policies. However, the use of Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
4. RELEASE OF NON-PERSONALLY IDENTIFIABLE INFORMATION
We use third party service providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personally Identifiable Information, only general summaries of the activities of our Users.
5. UPDATING AND CORRECTING INFORMATION
We believe that you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable Information by sending us an email at firstname.lastname@example.org Please indicate your name, address and email address, and what information you would like to update when you contact us.
6. USER CHOICES ON COLLECTION AND USE OF INFORMATION
As discussed above, you can always choose not to provide information, although it may be required to engage in a certain activity on the Website.
After you purchase a trip or tour, we may send you Administrative and Promotional emails. You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website. You can opt-out of Promotional Emails. Promotional Emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time by e-mailing us at email@example.com. When contacting us, please indicate your name, email address, and what Promotional Emails you do not want to receive.
7. SECURITY OF INFORMATION
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive any such information.
8. DATA TRACKING
Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
9. PRIVACY POLICIES OF THIRD PARTY WEBSITES
10. OTHER PRIVACY ISSUES
Minors, under the age of 16 may not use the Website. We do not knowingly collect personal information from anyone under the age of 16 and no part of the Website is designed to attract anyone under the age of 16. Joshua Tree Excursions does not provide services for purchase by anyone under the age of 18. Joshua Tree Excursions does allow adults to reserve and purchase tours, trips or other activities for children. If you are a parent or guardian with reason to believe a child 16 years or younger under your care may have contributed Personally Identifiable Information to this Website, please contact us at firstname.lastname@example.org, and we will delete this information.
Public Areas: We may provide areas on our Website where you can publicly post information about yourself and communicate with others such as comments on our blog. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a public blog comment, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews.
Notice of Privacy Rights to California Residents. California law requires that we provide California residents with a summary of their privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we will provide California residents with the categories of Personally Identifiable Information that we collect through the Website and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at their request. California law requires us, by request, to inform California residents of: (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow California residents to control who whom that information is shared. To obtain this information, please send a request by email or standard mail to: 61325 Twentynine Palms HWY Suite E, Joshua Tree, CA 92252. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of California residents’ Personally Identifiable Information or requesting this notice.
About Joshua Tree Excursions:
We provide professionally guided outdoor hiking, camping and backpacking adventures of Joshua Tree National Park and the surrounding Mohave Desert, turn to the Joshua Tree Excursions team in majestic Joshua Tree, California, a Joshua Tree National Park gateway community. Join us for a different kind of tour experience. We customize private, concierge adventures tours for people of all ages and interests. From the active and adventurous, to the relaxed explorer, just wanting to get away. Ours is not your typical tour….Our customizable journeys, are recommended for active, adventurous, individuals, couples and groups of all age, who want an outdoor Eco-experience, not just a tour. With the many different and interesting choice of trails in Joshua Tree National Park and surrounding Mojave Desert, we provide you with an opportunity to see things you'd never see on other tours or from the comfort of your car. Please feel free to contact the 29 Trail Tours and Joshua Tree Excursions Team for more information or to customize your own journey or event! 760-974-9536. Or email us email@example.com